Cancellation policy



In advance we would like to inform you that in case of a return of goods you can use the return label, which you can print out via your customer account. If you do not have a printer available, have difficulty downloading the return label or need a new return label, you can also request one via email to Please help us to avoid unnecessary costs and do not return the goods without a return label.

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods or, in the case of partial deliveries, took possession of the last delivery.
In order to exercise your right of withdrawal, you must inform Manuel Lettenbichler, Kohlstattstraße 15, 83088 Kiefersfelden, phone: 0176 42085306, e-mail: by means of a clear statement (e.g. e-mail or a letter sent by post) of your decision to withdraw from this contract. You can use the attached sample revocation form. However, this is not mandatory.
You can also electronically fill out and submit the sample revocation form or using the contact form on our website.
If you make use of this possibility, we will immediately (e.g. by email) send you a confirmation of receipt of your revocation. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this contract, we must reimburse you for all payments which we have received from you, with the exception of delivery costs, immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this refund we will use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract.
The deadline is met if you send the goods before the end of the fourteen-day period. The return costs are to be covered by you.
You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing their nature, properties and functioning.

Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back)
To Manuel Lettenbichler, Kohlstattstraße 15, 83088 Kiefersfelden, Germany, telephone: 0176 42085306, e-mail:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Date
(*) Delete as appropriate

End of the cancellation policy

Attention: The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.