General terms and conditions

General Terms and Conditions (AGB) for orders via www.flatschingfast.com

1. CONCLUSION OF CONTRACTS AND DELIVERY OF GOODS

1.1 We conclude contracts via www.flatschingfast.com exclusively in German or English. You can choose your preferred language from the language selection at the top of the website header. The contractual partner is Manuel Lettenbichler, Franz-Prantl-Straße 10, 83088 Kiefersfelden. Place of jurisdiction is Germany.

1.2 By clicking the button “buy now” you place a binding order for the items in your shopping cart. We will confirm the receipt of your order by email immediately after sending the order. A binding contract is concluded upon receipt of the order confirmation. Please note that the delivery of the ordered goods with prepayment (reservation) takes place as soon as the payment of the complete purchase price as well as any shipping costs have been received by us. Therefore we ask you to transfer the purchase price immediately after receipt of the order confirmation, but at the latest within 7 days.

1.3 You agree to the assignment of the seller’s claims for payment of the purchase price to third parties.

1.4 Please note that we are exceptionally not obliged to deliver the ordered goods if we have duly ordered the goods on our part but have not been supplied correctly or on time (congruent covering transaction). A further prerequisite is that we are not responsible for the lack of availability of goods and have informed you of this circumstance immediately. Furthermore, we must not have assumed the risk of procurement of the ordered goods. If the goods are unavailable, we will immediately refund any payments already made.

1.5 We do not assume the risk of having to procure ordered goods (procurement risk). This also applies to orders for goods which are only described according to their type and characteristics (generic goods). We are only obliged to deliver from our stock of goods and the goods ordered by us from our suppliers. We deliver orders within Germany and the member states of the European Union (EU). If working days are specified as deadlines, we understand these to be all days from Monday to Friday inclusive, with the exception of public holidays.

1.6 You will be informed about the estimated delivery time on the respective product detail page and before placing the order. Any deviations of the actual delivery times due to delays at our shipping service provider are beyond our influence.

2. PRICES AND SHIPPING COSTS

2.1 The prices listed in the offer at the time of the order shall apply. The stated prices are final prices, i.e. they include the applicable German statutory value added tax. The goods remain our property until full payment of the purchase price.

2.2 The shipping costs are generally to be covered by our customers, with the exception of any amount limits above which the shipping costs are covered by us. If such a regulation occurs, it will be indicated in the order process.

3. PAYMENT

3.1 Basically we offer the payment methods advance payment, credit card, invoice and Paypal. We reserve the right with every order not to offer certain payment methods and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). Any costs of a money transaction are to be covered by you.

3.2 In case of purchase by credit card, your credit card account will be charged when the order is sent by us.

3.3 In case of purchase on account, you will be informed about the due date of the purchase price on the order overview page before conclusion of the contract.

3.4 You agree that you will receive invoices and credit notes exclusively in electronic form.

4. PROMOTIONAL VOUCHERS AND THEIR REDEMPTION

4.1 Promotional vouchers are vouchers that cannot be purchased, but which we issue as part of advertising campaigns with a certain period of validity.

4.2 Promotional vouchers can only be redeemed within the specified period and only once during an order process. Individual articles may be excluded from the voucher promotion. Promotional vouchers cannot be used to purchase gift vouchers. Please note that promotional vouchers can be bound to a minimum order value.

4.3 The value of goods must be at least the amount of the promotional voucher. A difference to a higher value of goods can be compensated with the offered payment options. The value of a promotion voucher is neither paid out in cash nor does it bear interest. The promotional voucher will not be refunded if goods are returned in whole or in part.

4.4 Promotional vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible. Promotional vouchers cannot be transferred to third parties. Several promotion vouchers cannot be combined, unless we have agreed otherwise.

4.5 Should you have used a promotion voucher when making your purchase, we reserve the right to charge you the original price of the goods you keep if – due to your cancellation – the total value of the order falls below or equals the respective value of the promotion voucher.

5. GIFT VOUCHERS AND THEIR REDEMPTION

5.1 Gift vouchers are vouchers that you can purchase. These can only be redeemed for the purchase of items in our online store, not for the purchase of additional gift vouchers. If the credit balance of a gift voucher is not sufficient for the order, the difference can be balanced with the offered payment options.

5.2 Gift vouchers and credits can only be redeemed before the order process is completed. The credit balance of a gift voucher is neither paid out in cash nor does it bear interest.

6. REVOCATION RIGHT

WITH THE PURCHASE OF ARTICLES IN OUR SHOP YOU HAVE A LEGAL RIGHT OF WITHDRAWAL:

In advance we would like to inform you that in case of a return of goods you can use the return label, which you can print out via your customer account. If you do not have a printer available, have difficulty downloading the return label or need a new return label, you can also request one via email to info@flatschingfast.com. Please help us to avoid unnecessary costs and do not return the goods without a return label.

CANCELLATION POLICY:
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods or, in the case of partial deliveries, took possession of the last delivery.
In order to exercise your right of withdrawal, you must inform Manuel Lettenbichler, Franz-Prantl-Straße 10, 83088 Kiefersfelden, phone: 0176 42085306, e-mail: info@flatschingfast.com by means of a clear statement (e.g. e-mail or a letter sent by post) of your decision to withdraw from this contract. You can use the attached sample revocation form. However, this is not mandatory.
You can also electronically fill out and submit the sample revocation form or using the contact form on our website.
If you make use of this possibility, we will immediately (e.g. by email) send you a confirmation of receipt of your revocation. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this contract, we must reimburse you for all payments which we have received from you, with the exception of delivery costs, immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this refund we will use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract.
The deadline is met if you send the goods before the end of the fourteen-day period. The return costs are to be covered by you.
You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing their nature, properties and functioning.

Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back)
To Manuel Lettenbichler, Franz-Prantl-Straße 10, 83088 Kiefersfelden, Germany, telephone: 0176 42085306, e-mail: info@flatschingfast.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Date
(*) Delete as appropriate

End of the cancellation policy

Attention: The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

7. REFUNDS

Any refunds will be made automatically to the account used by you for payment. In case of payment by invoice and prepayment, the remittance will be directed to the account from which the transfer was made. If you have paid by Paypal or credit card, the refund will be made to the associated Paypal or credit card account. If you used a gift voucher with your purchase, we will issue a new gift voucher with the appropriate amount.

8. LIABILITY FOR DEFECTS AND FURTHER INFORMATION

8.1 The statutory liability for defects applies.

8.2 The use of the offers available on www.flatschingfast.com is possible for persons who are at least 18 years old.

8.3 Each customer is only entitled to maintain one customer account with Flatschingfast at a time. We reserve the right to delete multiple registrations.

8.4 You can view these terms and conditions at www.flatschingfast.com/agb. You can also print or save this document by using the usual function of your Internet service program (= browser: usually “File” -> “Save as” there). You can also download and archive this document in PDF format by clicking here. To open the PDF file, you need the free program Adobe Reader (at www.adobe.com) or comparable programs that support the PDF format.

8.5 You can also easily archive the GTC as well as the data of your order by either downloading the GTC and saving the data summarized on the last page of the order process in the Internet shop using the functions of your browser or you wait for the automatic order confirmation, which we will additionally send to you by e-mail to the e-mail address you provided after completing your order.
This order confirmation e-mail contains once again the data of your order and our terms and conditions and can be easily printed out or saved with your e-mail program.

8.6 The European Commission provides an Online Dispute Resolution (OS) platform, which can be found at https://ec.europa.eu/consumers/odr We are neither obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.

FLATSCHINGFAST
Manuel Lettenbichler
Franz-Prantl-Straße 10
83088 Kiefersfelden

Value added tax ID: DE 317838466

Date: 03.11.2022